These terms and conditions (“Terms”) are a legally binding agreement between you (“Customer”) and Arc IT (“Arc IT”) governing the provision of IT Managed Services (“Services”) by Arc IT to Customer. By using the Services, Customer agrees to be bound by these Terms.

1. Services and Support

1.1. Arc IT will provide the Services in a professional and workmanlike manner and will use reasonable efforts to meet the service levels set out in the service level agreement (“SLA”) provided to Customer.

1.2. Arc IT will provide technical support for the Services during the hours set out in the SLA. 1.3. The Services provided by Arc IT may include, but are not limited to:

• Remote monitoring and management of Customer’s IT infrastructure
• Remote and on-site technical support
• Network design and installation
• Managed internet services
• Audio visual systems
• Door access control systems
• CCTV installation, configuration, and maintenance
• Cyber Essentials
• Computer hardware and software procurement

2. Fees and Payment

2.1. Customer shall pay the fees for the Services in accordance with the pricing and payment terms set out in the SLA.

2.2 If payment is not made by the due date, Arc IT reserves the right to suspend or terminate the Services until payment is received.

2.3 All fees and charges are exclusive of any applicable taxes, which shall be the responsibility of Customer.

3. Charges and Payment
   • You agree to pay Arc IT for the Services in accordance with our standard fees as set out in our quotation or proposal.
   • All invoices are payable within 30 days of the invoice date.
   • Arc IT reserves the right to suspend or terminate the Services if payment is not made in accordance with this Agreement.

4. Confidentiality and Data Protection

3.1. Each party shall keep confidential any and all confidential information received from the other party in connection with these Terms and shall not disclose such information to any third party without the prior written consent of the disclosing party.

3.2. The parties acknowledge and agree that the processing of personal data by Arc IT on behalf of Customer is subject to the requirements of the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

3.3. Customer acknowledges and agrees that it is the data controller and Arc IT is the data processor of any personal data processed by Arc IT on behalf of Customer in connection with these Terms.

3.4. Arc IT shall comply with its obligations as a data processor under the UK GDPR and the Data Protection Act 2018 in respect of any personal data processed on behalf of Customer.

5. Term and Termination

4.1. These Terms shall commence on the date the Services are first provided by Arc IT and shall continue until terminated by either party.

4.2. Either party may terminate these Terms immediately by giving notice in writing to the other party if the other party commits a material breach of these Terms which is not remedied within 90 days of receiving written notice of the breach.

4.3. Upon termination, all outstanding fees and charges owed by Customer shall become immediately due and payable.

4.4. Any provision of these Terms which expressly or by implication is intended to come into or continue in force on or after termination of these Terms shall remain in full force and effect.

6. Loyalty Scheme

5.1. If Customer has been with Arc IT for 3 continuous years using the Full Support level service, they will be introduced to the loyalty scheme.

5.2. The loyalty scheme provides a 5% discount on the renewal contract and then a 2.5% discount will be applied each year until the cap of 15% has been reached.

5.3. The loyalty scheme is only available for customers who purchase the Full Support level service for 3 continuous years.

7. Limitation of Liability

6.1. To the fullest extent permitted by law, Arc IT shall not be liable to Customer for any indirect, special, incidental, consequential or punitive damages, loss of profits

8. Governing Law and Jurisdiction

7.1 This Agreement shall be governed by and construed in accordance with the laws of England and Wales.

7.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement.

9. By signing up for Arc IT’s Full Support package, you agree to the following terms and conditions:
   1. Domain Ownership: You must own the domain for the website already. The domain can either be transferred to us or we will require the provider details to consult with DNS changes.
   2. Copy Work: We will assist with any copy work, but you must provide as much of the wording for the pages as possible if designing the website from scratch.
   3. Website Design Value: The value of the website design is £2000, which equals 45 hours total in website project time. Any overtime will be charged, but it is unlikely to happen for us to hit the 45-hour limit.
   4. Yearly Website Support and Backups: The website design offer does not include yearly website support or backups. If you require this service, please speak with your account manager for a quotation.
   5. Claim Offer: You must claim this free website offer within 30 days of the first date of the signed contract.
   6. Full Support Package: This offer is only available to customers who have signed up for the Full Support package.
   7. Existing Website: If you do not require a web redesign or new website and are happy with the current one, we will host your current one for free for two years, including the SSL cert. This offer also does not include website support or backups. Hosting ONLY.
   8. Non-Redemption: This offer cannot be redeemed in the following year’s contract, or if you terminate your contract/leave Arc IT and return within six years.